Zarządzanie zasobami IT nie nadąża za rozwojem biznesu
84 proc. menedżerów odpowiedzialnych za zarządzanie IT przyznaje, że w ich organizacji jest z tym problem.

Rozwój IT i presja na koszty powinny sprawić, że inwestycje w zarządzanie zasobami IT będą się zwiększać.
Największą barierą w zarządzania zasobami IT jest brak dojrzałości dotychczasowych praktyk ITAM (IT Asset Management) i problemy z pozyskaniem odpowiednich specjalistów – według badania Deloitte. Głównym problemem dla firm w przyszłości może okazać się złożoność technologii.
Zdecydowana większość ankietowanych decydentów z kilkunastu krajów, bo aż 84 proc., przyznaje, że w ich organizacji nie ma dobrego programu ITAM, który pozwalałby na skuteczne zarządzanie zasobami IT.
Nikłe są nadzieje na poprawę – prawie 90 proc. jest zdania, że szybko zmieniający się biznes, regulacje i technologie sprawiają, że trudniej jest im zwiększyć dojrzałość ITAM.
Za dużo zasobów, i jeszcze te licencje
Dużo obaw decydentów IT budzi rosnąca różnorodność zasobów informatycznych i wyzwania związane z zarządzaniem nimi, wynikające z: infrastruktury opartej na chmurze (44 proc.), zarządzania licencjami na procesory (38 proc.), shadow IT (32 proc.), trudności ze zrozumieniem zasad licencjonowania rdzeni i procesorów (29 proc.).
Trzeba szkolić pracowników
Aby skutecznie radzić sobie z tymi problemami, ponad siedmiu na dziesięciu respondentów widzi potrzebę przeszkolenia pracowników.
Brak procesów, kiepska organizacja pracy
Badanie wskazuje, że brak spójnych i efektywnych procesów biznesowych związanych z zarządzaniem zasobami IT stanowi największą barierę do osiągnięcia dojrzałości organizacyjnej (73 proc.).
Drugim w kolejności wyzwaniem jest organizacja pracy i zarządzanie zasobami ludzkimi (jasny podział ról i obowiązków, przejście odpowiednich szkoleń i posiadanie właściwych umiejętności) – w badaniu czynnik ten wskazało 68 proc. respondentów.
Pytani dostrzegają także inne problemy – koszty wprowadzania zmian, sprostanie wymogom regulacyjnym oraz zdolność organizacyjna do ich monitorowania. Aż jedna trzecia respondentów przyznaje, że nie jest zdolna o to zadbać.
ITAM, aby było taniej i bezpieczniej
Optymalizacja kosztów firmy jest głównym celem inwestycji w ITAM, co deklaruje zdecydowana większość ankietowanych (74 proc.). Problemem jest wszakże mierzenie tych finansowych korzyści. W najbliższej przyszłości równie istotną motywacją powinno stać się ograniczenie ryzyka w wyniku rozwoju ITAM.
Na czym można zaoszczędzić
Ponad połowa respondentów uważa, że zwrot z inwestycji w ITAM można osiągnąć poprzez zmniejszenie kosztów związanych z inwentaryzacją zasobów IT, zarządzaniem oprogramowaniem i monitorowaniem błędów.
Dlaczego inwestycje wzrosną
„Respondenci dostrzegają postępujący rozwój technologiczny w obszarze IT Asset Management przy równoczesnej presji zmniejszania kosztów. Te dwie główne siły mogą być motorem zmian w celu zwiększenia inwestycji w ciągu najbliższych dwóch lat” – uważa Mariusz Ustyjańczuk, partner zarządzający Risk Advisory w Deloitte.
Oczekuje się, że największa zmiana nastąpi w przemyśle, energetyce i w sektorze usług publicznych, gdzie obecnie widać największe braki w zakresie ITAM.
Zarządzanie IT korzystne dla całej firmy
Największym wyzwaniem zdaje się być uznanie ITAM nie tylko jako wsparcia w obszarze IT, ale jako korzyści płynącej dla całej organizacji.
„Przewidujemy, że bardziej postępowe organizacje będą coraz częściej uznawać ITAM za długoterminową inwestycję, która opłaca się nie tylko z perspektywy działu IT, ale całej firmy. W związku z tym inicjatywy zarządzania zasobami informatycznymi zyskają istotną rangę na najwyższych szczeblach zarządczych”– uważa Bartosz Zając, partner associate opowiadający za zespół Extended Enterprise w Deloitte.
Badanie pokazuje, że organizacje powinny koncentrować się na automatyzacji wspieranej przez odpowiedni personel ITAM oraz korzystać ze wsparcia zewnętrznego.
——
W badaniu Deloitte „IT Asset Management Global Survey 2021” wzięło udział 2,5 tys. osób z ponad 18 krajów. Co trzeci respondent był członkiem zarządu lub należał do kadry kierowniczej wyższego szczebla.
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Firmy marnują ponad 30 proc. pieniędzy na software
Marnotrawstwo wydatków na IT okazuje się normą. Są sposoby na ograniczenie strat - według badania.
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