Wsparcie będzie warte 1 mld dol.
Wartość rynku oprogramowania wspierającego podmioty zewnętrzne zwiększy się trzykrotnie do 2023 r. - według prognozy.

Wartość rynku oprogramowania wspierającego podmioty zewnętrzne wzrośnie z 351 mln dol. w 2019 r. do 1,05 mld dol. w 2023 r., czyli o ok. 200 proc. – według badania Gartnera, które przytacza Rimini Street.
W kw. I-III 2019 r. Gartner odnotował więcej o 50 proc. zapytań klientów związanych ze wsparciem podmiotów zewnętrznych. „Ta liczba sugeruje, że firmy wiodące w zakresie zarządzania pozyskiwaniem, zamówieniami publicznymi i dostawcami (SPVM) uznają wsparcie podmiotów zewnętrznych za stałą opcję” – stwierdzono w raporcie.
Jak zauważa firma analityczna, sprzedawcy oprogramowania nastawiają się głównie na sprzedaż w chmurze, co oznacza, że dla niektórych aplikacji używanych lokalnie jedyną alternatywą może być wsparcie zewnętrzne. Ponieważ klienci korzystający z aplikacji lokalnie mają coraz mniej opcji, przewiduje się, że udział niezależnego wsparcia przez podmioty zewnętrzne znacznie wzrośnie.
Gartner ocenia, że wsparcie oferowane przez podmioty zewnętrzne umożliwia klientom wykorzystanie oszczędności (co najmniej 50 proc. kosztów) na finansowanie projektów dotyczących transformacji cyfrowych.
Stwierdzono także, że koszty wsparcia istniejącego oprogramowania wzrastają, a zyski z niego maleją, co zmusza coraz więcej przedsiębiorstw do szukania tańszych ofert wśród podmiotów zewnętrznych.
Zdaniem Gartnera te kwestie powinni wziąć pod uwagę dyrektorzy ds. informatyki i specjaliści z zakresu SVPM, aby umożliwić lepszą kontrolę kosztów przy jednoczesnym wzroście w zinformatyzowanym biznesie.
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