Polska liderem usług dla biznesu
Polska stała się najważniejszym w Europie ośrodkiem zarządzania procesami biznesowymi. W centrach usług pracuje już 100 tys. osób, a w przyszłym roku będzie praca dla kolejnych 15 – 20 tys. – prognozuje ABSL.

Biorąc pod uwagę zatrudnienie, Polska jest już najważniejszym europejskim ośrodkiem globalnego biznesu obejmującego BPO (Business Process Outsourcing) – outsourcing procesów biznesowych, ITO – outsourcing IT, KPO (Knowledge Process Outsourcing) – usługi oparte na wiedzy, R&D (Research& Development) – badania i rozwój. Uwzględniając wartość bezpośrednich inwestycji zagranicznych w centra usług w latach 2010-2011 r. oraz liczbę stworzonych miejsc pracy, jesteśmy na trzecim miejscu na świecie, ustępując tylko Indiom i Malezji. W przyszłym roku według ABSL (Association of Business Service Leaders in Poland) biznes związany z usługami nadal będzie rozkwitać. Zatrudnienie wzrośnie o 15 – 20 proc. osób.
– Na tle innych krajów Polskę wyróżniają eksperckie kompetencje kadr, poparte znajomością języków obcych – wyjaśnia Przemysław Berendt, Globalny Wiceprezes Luxoft ds. Marketingu, wiceprezes ABSL.- To korzystne zjawisko dla krajowej gospodarki, ale też bardzo dobra wiadomość dla krajowych specjalistów. Sektor usług dla biznesu stanowi dla nich ciekawą perspektywę na międzynarodową karierę.
Według ABSL na nasz rynek można aktualnie przenieść usługi o dowolnym charakterze, a centra już obecne posiadają zasoby oraz wiedzę, pozwalającą zarządzać każdym procesem biznesowym. W Polsce są m.in. obsługiwane (w różnym zakresie) takie firmy jak Dell, Ericsson, Google, HP, IBM, Intel, Motorola. Centrów usług jest ponad 370.
– Nie ma drugiego państwa na świecie, które oferowałoby klientom tak różnorodne rozwiązania. Mimo, że pod względem skali nie możemy konkurować z takimi krajami jak Indie czy Chiny, to pod względem jakości oraz różnorodności usług, jesteśmy światowym liderem – przekonuje Marek Grodziński, Dyrektor Centrum BPO Capgemini, wiceprezes ABSL.
Centra w Polsce oferują usługi obejmujące m.in. finanse i księgowość, podatki, usługi IT, badania i rozwój, obsługę klientów, marketing, zarządzanie łańcuchem dostaw, procesy transformacji biznesowej, zarządzanie zasobami ludzkimi, wsparcie procesów decyzyjnych, audyt finansowy, podatki i konsulting.
Podobne aktualności
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AWS uruchomił Strefę Lokalną w Warszawie
Koncern może teraz przyciągnąć dwie grupy nowych klientów w Polsce.
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