Nowa usługa w serwisie Konica Minolta
Producent drukarek uruchomił dla swoich klientów nową usługę serwisową. Użytkownicy jego urządzeń mogą zgłosić problemy ze sprzętem przez telefon i w ten sposób uzyskać pomoc w usunięciu awarii.

Po otrzymaniu zgłoszenia dyżurni inżynierowie serwisu przez telefon pomagają klientom w rozwiązaniu problemów technicznych. Dopiero kiedy to nie przeniesie rezultatu, zlecenie jest przekazywane do technika terenowego. Według Koniki dzięki pomocy konsultantów udaje się rozwiązać około 55 proc. zgłaszanych problemów.
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5 smartfonów, których naprawa jest najdroższa
Szczególnie kosztowny okazuje się serwis sprzętu dwóch dużych marek.
Deprecated: Creation of dynamic property Timber\Image::$image_meta is deprecated in /home/sarotaq/crn/wp-content/plugins/timber-library/lib/Core.php on line 71
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Producenci sabotują naprawę urządzeń?
Szef dużej firmy serwisowej twierdzi, że producenci celowo utrudniają reparację sprzętu. Wskazuje na Apple'a, Microsoft i Samsunga.
Deprecated: Creation of dynamic property Timber\Image::$image_meta is deprecated in /home/sarotaq/crn/wp-content/plugins/timber-library/lib/Core.php on line 71
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Zaskakująco szybka naprawa w serwisach elektroniki
Blisko 60 proc. zgłoszeń serwisowych kończy się naprawą – według sprzedawców. Co czwarty klient otrzymuje urządzenie w ciągu dwóch dni.