Klauzule niedozwolone: e-sklep musi dopłacić do zwrotu towaru

W kwietniu rejestr klauzul niedozwolonych UOKiK powiększył się o 190 wpisów, w tym 75 dotyczących e-handlu – poinformował Trusted Shops. Sporo uwagi poświęcono zwrotom towaru.

Do zwrotu towaru odnosi się ponad 20 klauzul umieszczonych w rejestrze w minionym miesiącu. W większości przypadków UOKiK zajął się zapisami, które w razie odstąpienia od umowy ograniczały kwotę zwracaną konsumentowi do ceny produktu (np. nr 4585). E-sklep musi w takiej sytuacji pokryć także koszt przesyłki do klienta. Ponownie UOKiK wciągnął na czarną listę paragrafy z regulaminów, nakazujące klientowi odesłanie towaru w oryginalnym opakowaniu (4472).

Sporo dodanych w kwietniu klauzul narzuca klientom właściwość miejscową sądu (jak 4576) oraz dopuszcza zmiany w regulaminie e-sklepu (4402).

Więcej informacji na stronie Trusted Shops.

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klauzule niedozwolone trusted shops uokik

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