Internauci obawiają się zakupów w zagranicznych e-sklepach
Wysokie koszty przesyłki towaru i jego ewentualnego zwrotu – to największy problem, który powstrzymuje Polaków przed e-zakupami za granicą.

Problem kosztów wskazało 40 proc. ankietowanych przez PayPal – stwierdzili, że robiliby częściej zakupy w zagranicznych sklepach, gdyby nie opłaty związane z przesyłką i zwrotem. Natomiast 30 proc. powstrzymuje ryzyko związane z transakcją transgraniczną. Badanie PayPal wskazuje, że 83 proc. internautów robiłoby zakupy za pośrednictwem zagranicznych serwisów, gdyby w ogóle nie trzeba było płacić za ewentualny zwrot towaru.
Według Gemiusa w marcu br. 13 proc. kupujących w sieci deklarowało korzystanie z witryn zagranicznych. W tym wypadku wskazywano te same bariery, co w badaniu PayPala – bezpieczeństwo transakcji i wysokie koszty ewentualnego zwrotu. Podobne obawy dotyczą zakupów w polskich e-sklepach. W ciągu ostatniego roku 48 proc. klientów miało problem z wysoką ceną dostawy, 23 proc. otrzymało artykuł, z którego nie byli zadowoleni, 17 proc. stwierdziło, że otrzymany produkt nie był tym, który zamawiali (nieprawdziwe informacje dotyczące przedmiotu sprzedaży i ceny).
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Skarbówka dostanie informacje o obrotach e-sprzedawców
Platformy e-commerce będą miały obowiązek przekazywać fiskusowi dane o sprzedaży resellerów.
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Zakaz kupowania płatnych opinii i więcej ochrony e-sklepach
Unijna dyrektywa, tzw. Omnibus reguluje wiele obszarów e-commerce oraz wzmacnia pozycję konsumentów wobec e-sklepów.