Firmy inwestują w rozbudowę działów IT
Do 2018 r. 65 proc. działów IT w firmach będzie rozwijać usługi na rzecz zewnętrznych klientów. Stoi przed nimi jeszcze więcej wyzwań – według IDC.

Nowa zadania, jak zarządzanie cyfrową transformacją, oznaczają konieczność rozbudowy działów IT, poszerzenia ich zadań, a także inwestycji w narzędzia do zarządzania zasobami informatycznymi.
Bez informatyków rozwój biznesu staje się niemożliwy. Z badań przeprowadzonych przez IDC w 2015 r. wynika, że połowa polskich firm uwzględnia już cyfrową transformację w swojej strategii.
Zmieni się rola działów IT w organizacjach.
"Dzisiaj działy IT już nie są dostawcami usług wewnątrz organizacji, ale przede wszystkim pozwalają budować w firmie całą strategię wokół technologii, strategię dotarcia do klienta. Do 2018 r. 65 proc. działów IT będzie rozwijać usługi na rzecz zewnętrznych klientów, a nie tylko na wewnętrzne potrzeby organizacji" – mówi Ewa Lis-Jeżak z polskiego oddziału IDC.
Według IDC do końca tego roku ponad 70 proc. z największych 500 globalnych firm będzie mieć zespoły do zarządzania transformacją cyfrową. W ramach działów IT powstaną nowe obszary działalności. Ze względu na to, że technologie obejmą wszystkie obszary działania firmy, konieczna będzie także wzmocniona współpraca między IT a pozostałymi działami organizacji.
"Gdy rozmawiam z dyrektorami IT, nie tylko w Polsce, lecz także w regionie Europy Środkowo-Wschodniej, to widzę wyraźnie, że w ich agendzie wciąż brakuje regularnej współpracy z dyrektorami działów marketingu, sprzedaży czy HR" – wskazuje Ewa Lis-Jeżak. – "Tymczasem bez pełnego rozumienia, wymiany informacji i współpracy pomiędzy IT a pozostałymi działami trudno sobie dzisiaj wyobrażać zbudowanie skutecznej strategii przedsiębiorstwa na rynku."
Kolejnym zadaniem działów IT będzie zarządzanie kontraktami z zewnętrznymi dostawcami technologii. To będzie coraz trudniejsze, ponieważ – jak ocenia IDC – do końca przyszłego roku ponad połowa firm będzie korzystać z usług co najmniej pięciu dostawców chmury. Wewnętrzny dział IT będzie więc musiał zapewnić bezproblemowe korzystanie z tych usług, zadbać o optymalizację wydatków na nowe rozwiązania oraz sposób przetwarzania i przechowywania danych u zewnętrznych dostawców.
Wyzwaniem dla dyrektorów IT będzie także dynamiczny rozwój aplikacji biznesowych. Działy IT będą musiały nie tylko znaleźć aplikacje, które będą faktycznie usprawniać i przyspieszać pracę, lecz także zadbać o bezpieczeństwo wrażliwych danych, które takie aplikacje wygenerują.
Źródło: Newseria
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