E-handel: klienci pod dobrą opieką
NIK skontrolował organizacje zajmujące się handlem internetowym. Doszedł do wniosku, że klienci są dobrze chronieni, brak jednak odpowiedniego programu potwierdzającego rzetelność resellerów.

Zdaniem NIK-u interesy konsumentów dobrze chronią organy administracji (UOKiK, rzecznicy praw konsumentów) i organizacje pozarządowe. Klienci mają np. zapewniony dostęp do informacji w sprawach konsumenckich i darmową pomoc prawną. Ich skargi i zawiadomienia załatwiane są w większości przypadków szybko i profesjonalnie – ustaliła izba. Ten obraz nie jest idealny – NIK stwierdził, że internetowa baza skarg konsumenckich nie działa jak należy. Zaleca usprawnienie mechanizmu klasyfikacji zgłaszanych skarg.
W raporcie z kontroli NIK zauważa także, że na naszym rynku brak dobrego rozwiązania wspieranego przez UOKiK, które potwierdza solidność sklepów internetowych. Interesującym przykładem według NIK jest program Euro-Label, który w Polsce prowadzi Instytut Logistyki i Magazynowania. Certyfikaty kosztują 1900 zł lub 3500 zł w zależności od przychodów sklepu.
Podobne aktualności
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Przetarg w NIK. Oferty przekroczyły budżet
NIK zamawia usługi telekomunikacyjne i sprzęt. W przetargu wpłynęły dwie oferty.
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