Black Point: bezprawie producentów drukarek
Odmowa naprawy drukarki na gwarancji z powodu używania zamienników jest niezgodna z prawem – twierdzi Black Point.

„Drukarka nie podlega naprawie, bo jej awarię spowodował alternatywny produkt, a to narusza gwarancję” – można często usłyszeć w serwisach producentów. Zdaniem Black Pointa takie praktyki są sprzeczne z prawem – naruszają zalecenia Unii Europejskiej (Dyrektywa Unijna nr 93/13 CCE z 5.04.1993 r.) oraz polskie przepisy. Informacje w warunkach gwarancji, że używanie zamienników powoduje jej utratę, to sposób producentów na pozbycie się problemu i odpowiedzialności za własny sprzęt – twierdzi dostawca alternatywnych tonerów i tuszy.
– Taka jest przyjęta przez nich strategia. Serwisy gwarancyjne często nie chcą przyjmować drukarki, w której użyto materiałów innej firmy, tłumacząc, że to one były bezpośrednim powodem usterki. Na nieszczęście dla użytkownika rozmowa w serwisie często zaczyna się od pytania o producenta tonera, czy atramentu i na nim się kończy – mówi Anna Goleniowska z Black Pointa.
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