HP: pomoc techniczna w chmurze na nowych zasadach

Producent uruchomił witrynę pomocy technicznej, wyposażoną w automatyczny system monitoringu urządzeń. Zdaniem HP znacznie przyspieszono rozwiązywanie problemów.

Serwis HP Insight Online umożliwia automatyczny monitoring infrastruktury konwergentnej HP oraz wykrywanie potencjalnych problemów. Gromadzi i analizuje informacje o urządzeniach i systemie, wykorzystywanych zasobach, a także o gwarancji. Informacje są zbierane i przekazywane specjaliście z serwisu HP. Możliwy jest także bezpieczny dostęp do danych w dowolnym czasie. Stała kontrola parametrów umożliwia poprawę wydajności, a w razie kłopotów pomoc nadchodzi znacznie szybciej niż w przypadku serwisu na telefon – przekonuje HP. Zdaniem producenta czas interwencji skrócił się o ponad 60 proc., jeszcze większa oszczędność czasu dotyczy sprawdzenia warunków umowy serwisowej lub gwarancji oraz gromadzenia danych o konfiguracji.

Rozwiązanie oparto na architekturze HP ProActive Insight (wbudowanej w serwery HP ProLiant), która automatyzuje zarządzanie serwerem i diagnostykę. Stały monitoring w połączeniu z portalem HP Insight Online umożliwia użytkownikom bezpośredni kontakt z pomocą techniczną HP lub partnera firmy.

HP Insight Online Support i usługi ProActive są dostępne za pośrednictwem działu usług technologicznych HP. Dostęp do portalu Insight Online Support jest bezpłatny. Ceny ProActive zależą od lokalizacji i projektu wdrożeniowego.

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